Frequently Asked Questions

Replacements

You have thirty days after receiving your item(s) or book(s) to let us know if they arrived damaged for a refund or replacement. To start this process, you can contact us at store@evelyndelgado.com.

We are not responsible for any stolen packages. If your package is missing or stollen after delivery we can not issue a refund. If the package is lost before delivery we will issue a full refund or send out a new book or item.

Refunds

If refund criteria is met, you’ll be automatically refunded on your original payment method within ten business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than fifteen business days have passed since we’ve approved your return, please contact us at store@evelyndelgado.com.

Exceptions

Digital items such as eBooks, audiobooks, and downloadable content cannot be refunded or returned. If a duplicate was purchased in error, please contact us as at store@evelyndelgado.com.

PRE-ORDERS

All pre-orders will be shipped via USPS Media Mail on the publication date. Usually a 6-10 day shipping window per USPS website.

Right now pre-orders are US based only, but we are hoping to update that soon. Please email any questions to store@evelyndelgado.com.

Audiobooks are not available yet, but I will update the website as soon as they are available for order.